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Technical Support Hours
9 am - 5 pm Business Hours Central Standard Time Telephone
Support
24x7 Web Based Trouble Ticket System (response
within 1 hour).
Web Based Trouble Ticket System
Using your account sign-on, login "My Account"
and enjoy the benefits of a centralized personalized portal
for your every need as our customer. In My Account you
will
be able to open trouble tickets, upgrade services, check
your e-Bill, purchase new services, and provide feedback
on the
level of service you receive from us.
Our web based trouble ticket system automatically routes
your technical support request to our technical support team.
The system allows the problem to be tracked from source to
resolution and gives us the history of how your problem was
solved. In the event that our first line of defense is unable
to solve your problem, the problem is automatically escalated
and routed to the system engineers, and if need be all the
way to the president of Omnetix. When was the last time you
were able to get your problems addressed by the president
of the company?
Our technical support system provides free and fee based
problem resolutions. FREE Technical support is included with
every Web Hosting Account to solve problems related to your
account setup and operation of your web hosting account.
Free Technical Support Services
These services include any trouble that you may be experiencing
with your hosting account or dialup account. If your mail
server is not working properly, your web server is down, or
you are unable to reach your web site due to a network outtage
(although unlikely) we will be happy to provide you full service
to resolve your problem and get your services operating again.
Please use our web technical support system
in "My Account" to request assistance with your
hosting account.
Free support services for your hosting account or dial-up
account include:
- Initial configuration of your account,
- Maintenance of server software included with your account,
- Troubleshooting and maintenance of any software required
to provide service,
- Troubleshooting of your Dialup Account,
- Free Data Restoration service only in the case of a hardware
failure from last backup or from customer supplied backup
data and,
- Professional Advice about the capabilities and technologies
installed with your server.
- Answers to any questions you might have.
Fee Based Technical Support
These services include any troubles that you may be experiencing
with your account as a result of problems arising from customer
supplied files, scripts, databases, or any other external
applications that you have installed on your account for the
operation of your web site that is not included as part of
your subscription plan.
Fee based support services include:
- Troubleshooting and Diagnostics for Customer's Software
- Troubleshooting and Diagnostics for Customer's Web Site
- Troubleshooting and Diagnostics for Customer's scripts
- Restoration of Customer's data from last backup.
Fee based technical support services are billed in half hour
increments.
Technical Support is Available to all Omnetix
subscribers by telephone during business hours or through
the Omnetix Customer Portal My Account 24x7.
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Technical Support